Measuring and building the leadership – Misurare e costruire la Leadership

Public Lesson (9th of May) – Lezioni Magistrali (9 Maggio)

Performance Management needs Leadership

Aubrey C. Daniels, Ph.D. (Founder & Chairman Aubrey Daniels International, Inc.)

 

All behavior, whether in managing dental practice, a production plant, a hospital, or a construction site, follows the same behavioral laws. Failure of medical staff to follow a doctor’s direction, a construction worker to work safely or a hospital employee to follow infection control procedures or a patient to adhere to the doctor’s therapeutic regimen is a leadership problem, not a performer problem.
Leadership requires the creation of a work environment where policies, procedures, management systems and behaviors produce the highest value for customers. This can only be done when leadership has not only an understanding of the laws of behavior, but habit patterns that bring out the best in people. Clearly, this is not understood by most of the population. As a result we live with problems for many years at home and work that can be solved in a matter of days when the proper behavioral procedures are known and practiced. The leadership challenge whether at work or at home, is to create a total experience for others that causes them to willingly exhibit behaviors that are consistent with the mission, vision and values of the business, family or individual.Continue…

How a Leader Speaks: Using Commitment-Based Leadership to Deliver Feedback to Employees

Daniel J. Moran (Quality Safety Edge)

Delivering feedback is an important part of performance management. Leaders are responsible for effectively communicating feedback to employees, but they often are faced with psychological obstacles for following through. Leaders can fail at giving necessary feedback when they are not sufficiently motivated by their personal values, have not been trained to follow an action plan, or are misguided by distracting thoughts and emotions. Commitment-based leadership training utilizes the evidence-based tenets of Acceptance and Commitment Therapy to provide values clarification exercises, action planning, and situational awareness training to assist leaders to act in the direction of what is important even in the presence of obstacles. Continue…

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